Written assessment
A plain-English report showing what's working, what needs attention and anything we couldn't confirm.
Independent IT Review
Is your IT support delivering what you pay for?
Recurring problems, rising bills and unclear advice can leave you wondering what you're paying for. We review how your IT is being managed and explain what's working, what needs attention and what to do next.
A second opinion
An independent check on your IT provider.
We compare your service agreement with invoices, support records and available information about your systems. That helps us check whether the work matches the promises, rather than rely on your provider's monthly report alone.
Your provider may already be doing a good job. If the review confirms that, we'll tell you. If something needs attention, we'll explain why it matters to your business.
What we check
Your managed service provider (MSP) is the company you pay for ongoing IT support. These are the questions we use to review its work.
Allegiance IT Advisory Example review framework
MSP Accountability Scorecard
Seven areas to help you judge the service you're receiving.
What we examine7 review areas
Example scoring100 possible points
| Review area | What this means for your business | Maximum points |
|---|---|---|
| 01Service & costs | Are you receiving what you pay for?Agreed services, invoice accuracy, overlapping charges and whether proposed purchases are needed. | Maximum10 pts |
| 02Microsoft 365 & account access | Are you paying for the right subscriptions, and who can access your email and files?Unused licences, duplicated subscriptions and access permissions. | Maximum20 pts |
| 03Computers & updates | Are staff computers kept up to date and looked after?Device records, update reports and protection coverage. | Maximum15 pts |
| 04Backups & recovery | If files are lost or a computer fails, can your business recover?Backup reports, recovery plans and any recorded restore tests. | Maximum15 pts |
| 05Security & protection | Are the protections you rely on actually in place?Available records of sign-in protection, security monitoring and who handles alerts. | Maximum20 pts |
| 06Records & ownership | Does your business hold the records and access it would need to change providers?Key IT records, company-owned accounts and handover arrangements. | Maximum10 pts |
| 07Support & recurring problems | Are problems fixed properly, or do staff keep reporting the same issue?Response times, repeat problems and follow-up against agreed support promises. | Maximum10 pts |
What the points mean
These are the maximum points available in this example, not a business's results. We agree the checks and scoring to suit your business before work begins.
Points are earned for checks confirmed as met, with partial credit where only part of a check is met. Unverified items are recorded separately, and we explain how missing information limits the result.
Business impact comes first. Any urgent issue is highlighted even when the overall score is high.
Clear answers to take away
What you receive
Prioritized recommendations
An ordered list of suggested actions, why each matters and whether it belongs with your provider or your business.
Findings discussion
A conversation with Christian to explain the report, answer your questions and talk through whether to improve, renew or compare providers.
A straightforward process
How your review works
Tell us your concern
Use the introductory call to explain the problem or decision you want help with.
Agree the work
Before you commit, we agree what we'll check, the fee, a schedule and the information needed.
We review your IT
You share the agreed information. We carry out the review and send you the written report.
Talk through the findings
We explain your priorities, answer questions and help you decide what to ask your provider.
Practical questions before you start
What information will I need to provide?
Usually your IT support agreement, recent invoices, service reports and a sample of support tickets. You can share copies with sensitive details removed. We agree any system access with you first and use view-only access where practical.
If records or access need to come from your provider, we'll agree how to involve them with you. Missing information is listed in the report so you understand the limits of the review.
How long will the review take?
The schedule depends on your business's size, the checks you've chosen and how quickly the information is available. We'll confirm expected timing, what you need to provide and when we'll meet before work begins.
Does this include detailed Microsoft 365 security checks?
The standard review looks at the agreed service and security records. A closer examination of Microsoft 365 sign-in settings, email protection and account access can be included through our Microsoft 365 Security Review, with its own agreed scope and fee. You can also book that review separately. Your report explains what was checked and any limits.
Your choice
Optional support after your review
If you choose to compare IT companies, we can help assess their proposals against what your business actually needs. If you'd like regular second opinions as things change, ongoing advisory is available as a separate engagement.
You decide what happens next. Your current IT team can carry out the recommended changes. The review doesn't commit you to follow-up services or a replacement IT support contract.
Any implementation work, equipment sales or paid referral arrangements are explained and agreed separately before you proceed.
Start with a conversation
Tell us what's worrying you about your IT.
Use a free 20-minute introductory call with Christian to explain your concern. We'll discuss whether a review fits the decision you need to make and what it would involve.