Unclear reporting
Technical dashboards do not always show whether promised outcomes are being achieved.
Independent MSP oversight
Is your IT provider delivering what you're paying for?
Independent reviews of MSP performance, Microsoft 365 security and IT value for growing businesses. We work with your provider to check what is being delivered and where action is needed.
Sample report · illustrativeExample review
82/100
Overall MSP performance
Good, with notable improvement opportunities
Contract compliance96%
Cybersecurity82%
Backup & recovery100%
Microsoft 36574%
Vendor responsiveness69%
Documentation63%
Strategic planning55%
7 domains shownExample figures only
The oversight gap
Your MSP may be doing a good job.
But who verifies it?
Most business leaders receive technical reports without a clear way to judge the service, security or value behind them.
Uncertain value
Invoices, licences and add-ons can accumulate without a review of need or use.
Untested recovery
A green backup report is different from a successful, documented restore test.
Hidden exposure
Security gaps, unmanaged devices and weak documentation can go unnoticed.
Client-first review
Your business comes first. Commercial ties stay clear.
We assess the evidence with you and your MSP. Any implementation, hardware procurement or referral arrangement is scoped and disclosed separately.
Provider's own report
- Measures its own service
- Uses its own operational data
- Explains its own technology stack
- Reports within its contract
Allegiance review
- Checks evidence against your scope
- Examines service and controls
- Explains risks and trade-offs
- Discloses delivery relationships
Focused advisory
Clear answers. Practical next steps.
Choose a focused review or ask us to shape a scope around the decision you face.
Microsoft 365 Security & IT Value Review
Check key identity and protection settings alongside the support and costs behind your current IT arrangement.
See what is includedMSP Performance Review
Compare promised support with ticket trends, escalation, reporting and your team's experience.
Explore the reviewVendor Selection & Ongoing Advisory
Make sense of competing proposals or get experienced oversight as your needs change.
Discuss your decisionA structured review
The MSP Accountability Scorecard
A plain-language, evidence-based view of your provider and risk posture across seven domains.
Governance & Contracts/10
Microsoft 365 & Identity/20
Endpoint Management/15
Backup & Disaster Recovery/15
Security Controls/20
Documentation/10
User Experience & SLA/10
90–100 Strong75–89 Good with gaps60–74 Material risk<60 Urgent attention
Illustrative framework; scope and weighting are agreed for each review.
How it works
A rigorous review without unnecessary disruption.
Discovery
We define objectives, scope and a focused evidence request.
Validate
We check claims and controls using read-only evidence where practical.
Report
You receive executive findings, a scorecard and prioritized actions.
Align
We discuss priorities with your leadership team and provider.
Oversee
Continue with periodic oversight when ongoing assurance is useful.
For Philippines-based remote teams
Keep every remote laptop accounted for.
Source and prepare client-owned devices locally, get them to new hires, and plan the return and next use when staff leave.
Explore device logistics- 01SourceApproved local hardware
- 02PrepareAgreed security setup
- 03DeliverTracked handover
- 04RecoverReturn and reuse plan
Practical guidance
Advice for managing outsourced IT and remote devices.
Cybersecurity · Patch compliance
Your MSP Provides Patching — But Are Your Devices Actually Patched?
Why automated deployment is only the first step—and what your provider should do when updates fail.
Read the articleStart with clarity
Get a second opinion on your IT.
Bring your current agreement, a recent report or invoice, and the question you need answered.